Frequently Asked Questions

We want you to have the easiest buying experience possible. But we know you might have a few questions.

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions. If we are unable to ship your order, we will contact you through email.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 1-3 working days.

How long will my order take to arrive?

United States 5-9 Business days Canada, Europe 5-9 Business days Australia, New Zealand 5-9 Business days Central & South America 10-20 Business days Asia 7-14 Business days Africa 10-20 Business days

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at

What do I do if I receive a notification saying my package is “Delivered” however I did not receive it?

You can check your mailbox, porch, garage, or any place in your house where the carrier might have placed it safely. You can also check it with others in your house that might have accepted the package. There are some instances that the courier is updating the status to “Delivered” but could still take 24-28 hours before they can deliver it to you. This is because of the surge of packages being handled by the local courier. If 48 hours have passed and you still do not have it, you can contact us or directly get in touch with your local courier.

Why is my tracking number not moving/updating?

Due to the number of packages being handled by our couriers, some of the package statuses are not being updated in real-time. Sometimes, the packages are being delayed because of unforeseen incidents. If you think that the package has been stuck for a period of time, you can contact us and we will be happy to verify the status with our Logistics Team.

The shipping address is incorrect, how can I change it?

If the shipping address needs to be updated and the order is not yet fulfilled, we will be happy to update it on our end. Kindly send us an email at However once the order is fulfilled, we will no longer be able to make the changes. In this case you need to monitor the package then and once it is endorsed to your local courier, you can contact them and request the update.

There is another charge showing in my bank account. Was I double-charged?

If in case you see two charges, the other one might be the authorization charge. This is not an actual charge, an authorization charge is an approval from a card issuer, usually through a credit card processor, that the customer has sufficient funds to cover the cost of the transaction. You can also verify this with your banking authority.

I did not receive my invoice, how can I request it?

If you would like to request an invoice, you can send us an email and we will be happy to provide it to you.

Is the belt one size?

Yes, the belt size comes in one size only, and it's one-size fits all. The belt dimensions are: Length: 46.5" (118cm), Width 3.5" (9cm).

How long should I wear the Soothenix Belt for in a day?

The belt can be worn all day. You can start with a few hours as soon as experience pain, you can then add more hours if its needed. It can be used while sleeping or while doing physical activities.

What are the materials of of the belt? Is there any Latex?

It is made of styrene butadiene rubber(a synthetic rubber) that guarantees the belt won't slip away and stays in place. The strips are made of silicon. The rest of the belt is made of Elastic Ribbon and Velcro.

Is Soothenix belt washable?

Please hand was the belt, to guarantee the materials will not be damaged and to assure long life of the belt.

Can the belt be worn under the clothes?

It can be worn under the clothes or above the clothes.

How long before I feel relief, once I wear the Soothenix belt?

You can feel relief from the very first time you wear the Soothenix belt. Usually after 5-10 minutes the pain is already relieved.

How tight should I wear the Soothenix Belt?

You need to tighten the belt so it feels firm but comfortable compression. If you have more pain you can tighten it further.

Where do you wear the Soothenix belt?

It should be worn on your hip (under your waist). Here is little tip of how to wear the Soothenix belt: Lift one leg and locate the front leg crease, align the bottom edge of the belt with that crease.

Can you wear the Soothenix belt while pregnant?

Yes. it has been designed to give support during pregnancy too. Many women have found relief from their sciatic and SI joint pain during and after pregnancy.

Can you wear the Soothenix Belt while sleeping?

Yes, you can wear it while sleeping to give your hips that extra support, and relieve any pain that can prevent you from having a good night of sleep.

What benefits can I expect from the Soothenix Foot Massager?

Relief from pain and discomfort. Warming up the affected area before the day or soothing the pain to allow a restful sleep. And enhanced recovery after exercise, or being all day on your feet.

What does the Soothenix Foot Massager treat?

Our device has been created for relieving the muscle pain, improving blood circulation, stimulating lymphatic drainage and relieving leg swelling.

Can I use this for athletic recovery?

Yes – originally designed with pain relief in mind, the Massager has been an absolute hit with runners, basketball players, and other athletes for its ability to enhance athletic recovery.

Will the Soothenix Foot Massager work for my Pain?

Foot pain is complex. However, the Soothenix Foot Massager is unique as it works for the majority of people because it eliminates foot pain, increases blood flow, alleviates swollen feet ankles and legs and restores the health of your feet.

How long until I see relief in my Foot pain?

Instantly! Our Foot Massager will provide instant relief from painful feet and stiff or swollen ankles the first time you use it. With consistent use over a two week period you will gain benefits that last a lifetime.

How long should I use it for?

We recommend starting with two 10 minute periods a day and building up towards a continuous 15 minute session.

What if it doesn't work for me?

Our device comes with a 90 Day Risk Free Guarantee. We're incredibly confident that you'll get relief from your foot pain and tingling neuropathy with our device, but if you don't, please contact within 90 days of receiving the product.

Purchase Safely

Convenient Payment

Fast Delivery


Shopping cart