1. RETURN POLICY
SECTION 1 – APPLICABILITY
This Return Policy has been written for all our customers where we ship our products. This includes all customers from the countries, states, and regions where we deliver our products. As part of our commitment to you, all the products which have been bought at the ‘Soothenix’ website are eligible for return under certain conditions. If you have received a damaged product you may also return it under certain conditions.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us. This policy has been written using simple language and simple words.
Our CS team is always available and will respond within 24 hours. Reach them at:
SECTION 2 – TIME LIMIT
Purchases made on our website may be returned for a refund or exchange within 90 days from the date of delivery. If 90 days have passed since the delivery of the product, we will be unable to offer you any refund or exchanges. No further days will be awarded to anyone for any reason for the purpose of the return.
SECTION 3 – HOW TO INITIATE RETURN
In order for us to proceed in giving you a refund, the following conditions must be met:
Please do the following to initiate the return:
SECTION 4 – DAMAGES AND ISSUES
Please inspect your order upon reception and contact us at firstname.lastname@example.org immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We may need to require photographic evidence of the damaged product through email. After verifying the damage, we will ship you a new replacement product within 3 to 5 business days.
SECTION 5 – WARRANTY POLICY
2. REFUND POLICY
SECTION 1 – REFUND POLICY
This Refund Policy is directed toward the customers to inform them about our refund policy. This policy is written for the customers who have used the services from the website of Soothenix™.
Yes, you are eligible to return your products within the 90 days period covered by our money back guarantee.
SECTION 2 – CONDITIONS OF REFUND POLICY
The Refunds can only be claimed for the products purchased from Soothenix’s website.
2.1. If The Product Has Never Arrived.
The customer will be awarded a full refund as a buyer protection guarantee if the customer has failed to receive the product 90 days after the order placement.
2.2. Refund Claim Instead Of Replacement
You can request a refund if you have returned the product and you want to have a refund instead of the replacement product or website coupons/store credit.
2.3. Refund Request Within First 12 Hours After Order Placement
If you have requested the refund within the first 12 hours of receiving the product after canceling your order. The refund will be issued to you in 3 to 5 days.
2.4. Refund Claim After Filing Return Due To Any Reason
If you initiated the return within 90 days of receiving the product and you want a full refund. You will be given a full refund of the product.
2.5. Received Damaged Item
You will be awarded a full refund if you have received a damaged product.
2.6. Refund Claims During Warranty Period
Your money will be refunded if there is a defect in your product within 12 months of receiving the product. Please note the refund will only be issued if we are unable to fix the damage to the product and we are out of replacement products.
SECTION 3 – REFUND PROCESS
Once your refund request has been received and accepted due to any reasons given above, please allow 3 to 5 business days for your refund to be processed. In the case of a successful refund process, the total refunded amount will be awarded to the customer and the refunded amount will be credited to the original method of payment.
To expedite the process, please make sure to use this format when emailing our customer support team:
Subject line: Stolen, lost in transit order with porch pirate protection
Our CS team will immediately initiate a replacement for you.
The following refund options are supported:
SECTION 4 – CONTACT US
If you have any inquiries, make sure to contact us through the following email: email@example.com.