SECTION 1 – OVERVIEW
This Shipping Policy applies to all products, goods, and items purchased through our website www.soothenix.com. Our aim is to deliver all of our products in perfect condition to our valued customers. We will deliver our products according to the terms and conditions of the following shipping policy. This shipping policy doesn’t constitute or confer any legal right between our e-commerce store and any customer. We reserve the right to change this shipping policy anytime without any notification. Please note that the orders will be delivered to the delivery address that you provided on the checkout page, so it is important that you pay special attention when completing the delivery address data. We will not be held liable if the delivery address is incorrect or incomplete.
SECTION 2 – COVERAGE OF SHIPPING AREAS
We deliver to all over the world. Orders will be shipped as soon as the order is processed and payments have been verified.
SECTION 3 – SHIPPING RATES AND CARRIERS
- We use the services of appropriate shipping carriers based on the location of the buyer/customer. The shipping carriers can determine the way they are going to ship the product to you. We do not have any control over the processing and methods of how the shipping carriers conduct their business.
- We offer free shipping on all products everywhere in the world.
SECTION 4 – SHIPMENT PROCESSING TIME AND TRACKING
After your order has been placed, processed and payment approved, your product will be in the process of shipping. All orders are processed immediately and are shipped according to the shipping priority, the customer has selected. Orders are not shipped or delivered on weekends or holidays.
We will provide the tracking numbers, between 1 – 3 days after the order is placed. Once your order has been sent, a notification will be sent to your registered email address. This notification will have a tracking number through which you will be able to track your order. The processing time for order delivery may vary depending on the location.
4.1. How Long Does Shipping Take?
- United States 5-7 Business days
- Canada, Europe 5-9 Business days
- Australia, New Zealand 5-9 Business days
- Central & South America 10-20 Business days
- Asia 8-15 Business days
- Africa 10-20 Business days
SECTION 5 – POSSIBLE DELAYS IN SHIPPING PROCESS
Deliveries that are delayed due to weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities, pandemics (covid19), endemics, acting with actual or apparent authority, application of security regulations imposed by a government or otherwise applicable to the shipment, acts or omissions of customs officials, the authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in the ground or air transportation networks or systems due to events beyond our or shipping careers control, disruption or failure of communication and information systems, disruption or failure of utilities, or any circumstances beyond shipper’s control will not be granted any shipping (full or partial) refunds.
SECTION 6 – WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Serums or liquid products are shipped separately.
SECTION 7 – CONTACT US
If you have questions or concerns about this Shipping Policy, please contact us through our e-mail at firstname.lastname@example.org